Getting all the essentials at the Nisbets USA restaurant supply store is only one component when you are opening a new restaurant. You must also populate your business with a wait staff that is reliable, friendly and loyal. The individuals you take on will be the face of your business, and poor customer service is one reason why many restaurants end up failing. Take those interviews seriously. Here are some of the attributes that indicate a good restaurant employee.
- Timeliness. Did the applicant show up to the interview on time, or were they more than fifteen minutes late and full of excuses? When you’re battening down the hatches for a dinner rush and one or two of your servers are running late, as per their usual, you’ll be facing down a serious crisis that you could live well without. The type of candidate you want will be on time, even for an informal interview.
- Solid history. If the applicant has neglected to fill in any references, there’s a red flag for you. If you do contact past employers and come up with nothing good, that’s another bad sign. Don’t be afraid to seem nosy by asking too many questions, both of their previous employers and the candidates themselves.
- Professional appearance. Prospective employees don’t have to show up at interviews in a suit, but they should appear to take care of themselves overall. Dirty fingernails, unkempt long hair or jeans that look like they haven’t seen a washing machine in a few months may indicate an individual who shouldn’t be around other people’s food. Further, depending on the atmosphere of your restaurant, you may have to ask pierced or tattooed employees to take out or cover up their body modifications.
- Personable disposition. Did one candidate hardly break a smile in the entire time you interviewed her? Did another make off-the-cuff remarks that seemed a tad inappropriate or caustic? No matter how good a glowing resume, filled with elite restaurant experience a potential employee might have, a bad attitude is going to turn off your patrons and prevent them from ever returning.
Remember, too, not to necessarily discount untrained employees. While you might prefer to hit the ground running with an experienced wait staff, anyone who walks in your door for an interview could have that special affinity for providing excellent customer service and the ability to hold his or her own in a busy restaurant, given the training.